Shipping policy

Last updated: 16 October 2026

Bzeparis ships to addresses within Metropolitan France only. We do not currently offer international shipping.

Order processing. Orders placed before 2:00 PM (CET) on a business day are usually processed the same day. Orders placed after that time, or on weekends and French public holidays, are processed on the next business day. Our processing window is 1–2 business days.

Delivery. Once your order leaves our Annecy facility, delivery within Metropolitan France takes 3–5 business days. We work with Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order depends on your location and the size of your parcel. You will receive a tracking number by email as soon as your order is handed to the carrier.

Shipping cost. Shipping is free on all orders within Metropolitan France. There is no minimum order value.

Delivery issues. If your tracking shows delivered but you have not received your parcel, please check with neighbours and your local pickup point before contacting us. If the parcel remains missing, contact us at info@bzeparis.com within 14 days of the expected delivery date. We will open an investigation with the carrier.

Undeliverable parcels. If a parcel is returned to us because the address provided was incorrect or incomplete, or because the parcel was not collected from the pickup point within the carrier's holding period, we will contact you to arrange reshipment. Additional shipping costs may apply in that case.